Table 1 Demographic and clinical data of patients utilizing the service
Characteristics | Total inquires (n = 1542) |
|---|---|
Demographic characteristics | |
Age in years | |
mean, SD | 59.08 ± 22.2 |
Median (IQR) | 67 (42–76) |
Males (N, %) | 493, 31.9% |
HMO (N, %) | |
Clalit | 574, 37.2% |
Leumit | 56, 3.6% |
Mehudet | 127, 8.2% |
Maccabi | 354, 22.9% |
Military | 4, 0.25% |
Unkonwn | 427, 27.6% |
The channel through which they learned about the service (N, %) | |
Radio commercial | 207, 13.4% |
By word of mouth | 187, 12.1% |
Newspaper | 166, 10.7% |
Recommendation for medical personal | 128, 8.3% |
99, 6.4% | |
Internet search | 88, 5.7% |
Whatsapp smartphone application | 48, 3.1% |
Community publication | 45, 2.9% |
Lecture | 11, 0.7% |
Unknown | 563, 36.5% |
Inquiry characteristics | |
Inquiry type (N, %) | |
Clinical | 1373, 89.0% |
Logistic | 115, 7.4% |
Patient rights | 16, 1.0% |
Multiple types | 5, 0.3% |
Other | 14, 0.9% |
Response channel (N, %) | |
Telephone call | 1318, 85.4% |
64, 4.1% | |
Whatsapp smartphone application | 4, 0.25% |
SMS message | 2, 0.12% |
Multiple methods | 51, 3.3% |
Unknown | 103, 6.6% |
Consultation time in minutes (mean, SD) | 12.7 ± 8.3 |