Table 1 Categories and subcategories for strategic change model

strategic thinking stage

Changes in the organization’s environment

Competitive nature of the field

Developments in the market

Customers’ and patients’ demand

strategic planning stage

Instituting and assimilating changes

Embracing the change

Digital transformation

Various arenas in which digital change was adopted: equipment, customer service, administration, and management.

strategic planning stage and strategic momentum stage

Obstacles in embracing change

operational difficulties

learning the new technologies

Information safety

Blurring Personal and Professional Life Boundaries

The generation gap

Added value obtained from embracing the change

Improving the quality

Marketing advantage

Improving Communication Quality among Dentists

strategic momentum stage

Quality of care and service

Cost-benefit considerations

Time needed to train the staff

Assimilating the new procedures