Table 4 The results of all algorithms in the standard flow setting. both MCTS and CMT outperformed FCFS significantly in quality and the weighted-objective. No other significant differences were found
From: Machine-learning based routing of callers in an Israeli mental health hotline
Algorithm | |||
|---|---|---|---|
objective | FCFS | CMT | MCTS |
Quality | 0.681 | 0.753 | 0.766 |
Quantity | 0.832 | 0.836 | 0.833 |
Weighted sum | 0.754 | 0.794 | 0.799 |